Billing and Collection Department
primarily responsible for our approximatelly 70,000 residential customers. This
includes reviewing water-billing data from the five municipalities
supported by the District. The department also is responsible for
collection activities for both residential and commercial accounts,
including the filing of liens, and disconnection of water.
department also processes all Utility Billing and Special Assessments
To contact Billing call 815-387-7500
or email Billing.
Industrial/Commercial Billing, call 815-387-7460 or email
Collections call 815-387-7510 or email Collections.
- Where and how
can bills be paid?
- Payments are accepted at
our Administration Building located at 3501 Kishwaukee St.. The walkup
window in our lobby is open during from 8:00 a.m. to 4:30
p.m. Monday through Friday except for Holidays. A drive up
window (also located on the south side of our
Administration Building) is open from 8:00 a.m. to 5:00 p.m. Monday through Friday
except for Holidays. You can pay by cash, check, money order, cashiers checks
or credit card. Checks, money orders or cashiers checks should
be made out to the Rock River Water Reclamation District
(RRWRD). Visa, MasterCard, Discover and
American Express are accepted at the District's offices.
The District has
an after hours drop box located on the south side of our 3501
Kishwaukee St. Administration Building, next to the drive up window -
please DO NOT LEAVE CASH in the drop
box. Checks, money orders or cashiers checks should be made out
to the Rock River Water Reclamation District (RRWRD)
and should always have the account number written on check and
include the bill stub.
The District allows
you to get and pay your bills over the Internet. Payments can be
made by credit card (Visa, Master Card, Discover and American Express)
or from a checking account. Signing up for District ebill will
save you $1.25 per bill. For more
information CLICK HERE
. To sign up for ebill CLICK
You can pay at any Alpine Bank
branch by cash, check, money order, or cashiers checks. Payments
at the bank will only be
accepted with a valid bill stub. For a list of Alpine Bank
branches CLICK HERE.
You can pay your bill at any Walmart
store. Please note that Walmart charges a convenience
fee for this service. This fee
is NOT a charge of the Rock River Water Reclamation
- How does a new customer obtain service with the Rock
River Water Reclamation District?
- When a person is purchasing a new home, they need to find out from
the realtor what water department will service their new home. If it
is any of the surrounding water departments such as City of Rockford
Water, North Park Water, Loves Park Water, Cherry Valley Water,
Rockton Water, all you need to do is contact them to set up a new
service and they will send that information to us. If your property is
on a well it is the responsibility of the seller or new owner to
contact us. You should be able to find out this information from your
Realtor. New homeowners
should also read about the User Connection Inspection requirements
HERE. The new homeowner may also want to ask if the
property has a lawn watering credit meter.
- How does the District bill?
- The District purchases billing information from surrounding water
departments through an intergovernmental agreement with each water
department. We receive water consumption, billing adjustments, and
name & address changes.
- How does the District calculate
- The District calculates the bills by multiplying the water
consumption received from the water departments with our current
billing rates. Accounts that are on wells do not have a meter to read,
so they are billed an average consumption.
calculates Industrial/Commercial User Fee bills using the flow volume
and a concentration value for BOD, TSS and NH4-N (Wastewater
Characteristics or WWCs). These WWCs are obtained by sampling and
analyses conducted by the Rock River Water Reclamation District.
In order to calculate an estimated Industrial/Commercial User Fee
bill CLICK HERE.
- What is the District current billing
- For bills issued
after April 1, 2012, the billing rate is approximately
$2.41 per hundred cubic feet (100 cubic feet = 748.052 gallons) of
water used for the residential users.
- What if I can't afford to pay my
- We have
partnered with a local agency to provide assistance to qualifying
low-income households. Users who need assistance with their sewer bill
should contact the Rockford Human Services Department at 815-967-4032.
- How does the District bill well
- Well accounts are based on an overall average of all single family
- How often do we bill?
are issued every 3 months, except for North Park who are billed
every 2 months. Our bills normally cover a time period 3 months behind
our issue date.
- Do we give adjustments on filling swimming pools or
No adjustments are given for filling
swimming pools or watering lawns. However the District has a summer
discount program that automatically gives those customers with actual
readings a credit on summer bills, which is an average of your two
winter bills plus 20%. The actual readings are the responsibility of
the owner and servicing water departments.
All metered water
users that do not have credit meters automatically receive summer
discount for filling a pool, watering the garden or watering the lawn.
This program requires that users have actual water readings throughout
There are several advantages to the summer discount
- No expense for installing a credit
- No hassle of reading a credit meter.
- No risk of reading the wrong meter.
- No hassle of dealing with broken credit
- No time crunch to get credit meter cards
- No chance of meter cards getting lost in
- How do we get credit for lawn sprinkling
- If lawn sprinkling credit meters are installed customers need to
contact the District for meter inspection upon installation of your
meter. Credit meter cards are sent out two times per year and need to
be filled out by the customer to receive credit on your wastewater
bill. If the incorrect meter is read the customer will not receive
credit on their account. It is very important you know what meter
services your incoming water and what meter is for the credit meter.
Should a credit meter malfunction it is the responsibility of the
homeowner to repair or replace the meter. If a customer does not wish
to replace the meter they can contact the District to be switched to
the summer quarter program mentioned previously.
- What do we do when we are
- You need to contact the water department that supplies your water
to set up arrangements with them to have final reading taken. They
will then forward that information to us. If you are on a well you
need to contact us directly to give us the date you will be moving so
we can final your account.
- Does the District give bill
- The District gives a once a year adjustment for major leaks. Bill
adjustments are only made if notification and supporting documentation
justifying an adjustment are received within 180 days from the bill
issue date. No adjustment will be given if the account has more than 4
- Where do I dispose of Hazardous Household
- The City of Rockford Sanitation Division (Dept. of Public Works)
manages hazardous waste. Certain household wastes are accepted at
3333 Kishwaukee Street. Material may be dropped off on
Saturdays, 8 a.m. - 4 p.m. or Sundays noon - 4 p.m. See our
calendar to see when the site is closed for
Please Note: Compressed gas,
explosives and radioactive materials are not
Call 815-987-5700 for
- Understanding Your Bill?
learn more about
your Bills CLICK HERE