Woman paying bill at drivethrough window

How to Pay Your Bill

The Billing and Collection Department is primarily responsible for our approximately 70,000 residential customers. This includes reviewing water-billing data from the municipalities supported by the District.

The department is responsible for collection activities for both residential and commercial accounts, including the filing of liens, and disconnection of water. The department also processes all Sewer Billing and Special Assessments payments.

To contact Billing for Residential/Commercial/Government customers, call 815-387-7500 or email Billing.

For Industrial, call 815-387-7640 or email Industrial.

For Collections, call 815-387-7510 or email Collections.

Where and how can bills be paid?

In Person

Payments are accepted at the Graceffa Administration Building located at 3501 Kishwaukee Street.  The walkup window in our lobby is open between 8:00 A.M. and 4:30 P.M. Monday through Friday except for holidays. A drive up window (located on the south side of the Graceffa Administration Building) is open between 8:00 A.M. and 5:00 P.M. Monday through Friday except for holidays. You can pay by cash, check, money order, cashier’s check, or credit card.  Checks, money orders, or cashier’s checks should be made out to the Rock River Water Reclamation District (RRWRD).   Visa, MasterCard, Discover, and American Express are accepted at the District’s offices.

After Hours

The District has an afterhours drop box located on the south side of our 3501 Kishwaukee Street Graceffa Administration Building, next to the drive up window. Please DO NOT LEAVE CASH in the drop box.  Checks, money orders, or cashier’s checks should be made out to the Rock River Water Reclamation District (RRWRD) and should always have the account number written on the check and include the bill stub.

Internet (Online Billing)

The District allows you to get and pay your bills online. Payments can be made by credit card (Visa, Master Card, Discover, and American Express) or from a checking account. Signing up for Online Billing will save you $1.25 per bill. For more information CLICK HERE . To sign up for Online Billing CLICK HERE.

Midland States Bank Branches

You can pay at all Rockford area Midland States Bank branches by cash, check, money order, or cashier’s check. Payments at the bank will only be accepted with a valid bill stub.  For a list of Midland States Bank branches accepting RRWRD payments CLICK HERE.

Walmart Stores

You can pay your bill at any Walmart store.  Please note that Walmart charges a convenience fee for this service.  This fee is NOT a charge of the Rock River Water Reclamation District.